Pro Sewer Repair ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website prosewerrepair.com, contact us by phone, or engage our services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home or service address, and any other information you voluntarily provide when requesting a quote, scheduling a service, or contacting us.
• Automatically Collected Information: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.
• Phone and SMS Data: Phone numbers provided during phone calls, in person, or through our website forms for the purpose of service communications and SMS notifications.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our sewer repair and related services.
• Respond to your inquiries and service requests.
• Send appointment reminders, dispatch updates, billing notifications, and job completion surveys via SMS, email, or phone.
• Process payments and send invoices.
• Comply with applicable laws and regulations.
• Improve our website functionality and user experience.

3. SMS/Text Messaging

Pro Sewer Repair collects verbal opt-ins from customers. Customers are able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer.

Upon first registration, customers will be asked for their phone number and informed about receiving text messages. Customers will also be notified of the following:

• Message and data rates may apply.
• Message frequency varies.
• You may text HELP for support at any time.
• You may text STOP to unsubscribe from text messages at any time.
• Your phone number will not be shared with third parties for marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing any goods or services from Pro Sewer Repair.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processing, SMS platforms), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We will not share your phone number or personal information with third parties for marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You may adjust your browser settings to refuse cookies, though some website features may not function properly as a result.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or ask questions about your information, please contact us using the details below.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

Pro Sewer Repair

Phone: (425) 842-0907

Email: info@prosewerrepair.com

Service Area: Seattle, WA and surrounding areas